I am a LAN/Server Administrator with strong experience
supporting Windows NT, Win2000, MS Exchange, NetWare, and Firewall1 and
Cisco firewalls. I can take
initiative and work independently; I also work well as part of a team.
My immediate technical goals are to upgrade my MCSE for Windows 2000,
and complete the CCNE exam. My professional goal is to obtain a technical lead or project
management position.
EXPERIENCE
Network Engineer
10/1998 - Present
Herbalife International
Inglewood,
CA
Responsibilities include the design, configuration and
support of local area networks and communications in and between 45 countries.
Provide technical leadership for international I.T. staff with respect
to LAN, server and mail issues.
Duties include global administration of: Windows NT,
Windows 2000, MS Exchange, Novell Netware, Cisco PIX Firewall, Cobalt Qube
and various applications and databases including MS Exchange, Platinum,
Altiris, Websense & Norton Antivirus.
Environment includes Bay and Cisco switches, HP and Compaq servers.
Major accomplishments include design, configuration and
deployment of NetWare servers, NT servers, and MS Exchange in 40 countries.
Played key role in corporate Y2K global compliance initiative.
Currently serving as Designer/Planner for the company’s Windows 2000
Active Directory rollout.
Western
International Media
10/1997 - 11/1998
West Hollywood, CA
Help Desk Lead
Served as senior technician at the company’s corporate
help desk serving 1500 users in 50 states.
Provided technical support for Windows 3.11 & NT 4.0, Microsoft
Office products, and end-user Novell Network navigation.
Served as escalation contact for help desk staff managing critical
client and technical issues.
Duties included administration of Novell NetWare, IBM AS400
account administration, and general network troubleshooting.
Served as technical lead for selection and implementation of Remedy for
the Help Desk.
AT&T
WSS Project
4/1996 - 10/1997
Burbank,
CA
Customer
Service Lead Tech Agent
Served as technician for AT&T Web Site Services.
Duties included helping clients install, register and configure
software received or supported by AT&T including: WorldNet dial up
software, Microsoft FrontPage, Net Objects Fusion and AT&T's custom bots,
scripts and secure internet transaction software.
Also supported FTP and basic UNIX commands.
Responsibilities as Lead Tech Agent also included peer support for fellow
agents and database monitoring for client follow up.
EDUCATION
Mt
Sierra College
12/1997
MCSE
- Vocational Microsoft Certification Classes
Boston
University
5/1995
MFA
- Theatrical Lighting Design
San
Diego State
5/1992
BA - Liberal Arts
Degree in Drama
