^{Please send me an email: rho@technologist.com}

Over 10 years of balanced experience in service and operations for medium to enterprise level businesses. Understands "Big Picture" surrounding enterprise level demands (Costs, Efficiency, Operations, Technical). Adept at identifying options and making recommendations. Able to work effectively in a matrixed environment and direct team members at remote locations. Experienced in fostering development of high performance teams. Assertive, responsible, and constructive while driving for pragmatic and practical solutions. Supported revenue increases of more than $100 million throughout career at Fortune level firms. (Received Circle of Excellence awards and MCI Master’s for top performers.)