James A. Grafflin

Harbor City, Ca. 90710

 j_grafflin@hotmail.com

Objective:

        Provide hardware, network, and desktop support at all levels, and continue to expand my ability to benefit the industry.

Certifications:

• MCP - Microsoft Windows 2000

• CNA- Novell Netware 5.1

• A+ - PC Hardware Configuration

• Hubbell - Communication Wiring

Principal Skills:

• Windows 9x / NT / 2000 / XP Installation & Support

• MS Office 95/97/2000 / XP Installation & Support

• Network Printer Installation & Support

• Internet Applications Installation & Support

• Network Workstation Rollouts & Upgrades

• Drive Imaging With GHOST & Drive Image

• CD Mastering, Applications & Data Backup

• Router & Firewall Installation & Configuration

• Hardware Troubleshooting, Upgrade, and Repair

• Ethernet Cabling, 10/100 BaseT, T568A-T568B

Work History:

PC Hardware Technician 12/01 to 09/03

Bear Sterns, Century City, CA  (Contractor)

Worked as the hardware management for the Los Angeles office performing system repair and maintenance.

Tasks included server, workstation, and printer installation and configuration. Parts ordering, and inventory control.

Vendor certifications for warranty repair include Dell, HP, IBM, and Xerox

Network Technician 01/00 to 12/01

Harbor City, CA  (Independent Contractor)

Worked as an independent contractor performing system installations.

Tasks included server and workstation upgrades and configuration, cabling, router and firewall installation and configuration.

 More history on request.

 Education:

Computer Education Institute  09/00 to 06/01

Computer Networking Program / Certifications

El Camino College  09/96 to 12/96

Computer Information Systems