SYLVANO M. VALENZUELA 11134 Debra Way Moreno Valley, CA 92557 Phone: 909.534.5695 E-Mail: svalenzuela@linkline.com TECHNICAL CERTIFICATIONS * Microsoft Certified Systems Engineer on Microsoft Windows 2003 MCSE 2003 (pending) * Microsoft Certified Systems Engineer on Microsoft Windows 2000 & NT 4.0 MCSE 2000 / 4.0 * Cisco Certified Network Associate CCNA SUMMARY OF SKILLS * Proven managerial and leadership experience handling professional individuals responsible for time sensitive, mission critical duties. * Extensive experience in the IT industry handling various duties ranging from IT management, network engineering and design, network administration and troubleshooting, desktop support and help desk. * Experience analyzing, testing, and evaluating new hardware and software technology for implementation; creation and presentation of recommendations to assist with the strategic technology path of the company. * Excellent verbal and written communications skills. Able to proficiently communicate to various individuals including senior management, technical staff, third party vendors, and non-technical users. * Strong project and task management skills. Able to complete projects and tasks proficiently and in a timely manner. * Vast knowledge and experience in developing network documents including logical layouts, physical layouts, protocols chart, IP addressing summary, hardware/software inventory listings, network procedures manual, security standards, and disaster recovery procedures. * Managerial skills include project task management, time scheduling, employee reviews, candidate interviewing, budgetary, task assignment, mentoring and training staff, and network documentation. TECHNICAL SKILLS DETAILS * Extensive knowledge and experience working in large heterogeneous enterprise networking environments including an enterprise network consisting of over 20,000 users and over 800 Compaq Prolient servers in a clustered environment. * Able to implement, administer, and troubleshoot information systems that incorporate Windows 2003 Server, Windows 2000 Server, Windows NT 4.0 Server, and Novell NetWare operating systems. * Proficient with various network hardware and technologies including SAN’s, enterprise level routers, switches, bridges, hubs, SCSI hard drives, UPS, tape backups, and redundant power supplies. * Proficient in multiple network applications including but not limited to Tivoli, Remedy, Magic, SMS, PC Anywhere, HP/Compaq Insight Manager, Staffware, Lotus Notes, Exchange, Visio, SQL, Oracle, Backup Exec, Ghost, DS View, What’s Up Gold, Site Scope, Empirix, and others. EMPLOYMENT HISTORY Unisys / Indy Mac Bank, Pasadena, CA 9/2002-1/2004 Network Operations Center Administrator * Part of a team of contractors responsible for overseeing the daily operation of the corporate Network Operations Center for Indy Mac Bank to include administering and maintaining Windows 2003/2000/NT Servers, Exchange 5.5/2000, SQL 2000, Sun Solaris, AS/400, and Right Fax servers running on Compaq/HP hardware. Also performed remote site maintenance and management of servers/workstations utilizing Dame Ware, CIM, Remote Desktop, and Terminal Services. * Additional duties included project/task management, network documentation, nightly backups utilizing Veritas Backup Exec 8.6, and providing support to local Database Administrators and Corporate IT Staff. * Projects included routing/installing cables to various Cisco routers/switches for VLAN switchovers; assisting engineers with IP subnet moves, server builds/upgrades, rack installations, KVM installations, server room layouts, server inventory lists, removal of user accounts/profiles, server moves, and maintenance of two Storage Area Networks. Perot Systems, San Bernardino, CA 3/2002-7/2002 Local Site Manager / Lead Network Administrator * After four weeks on the contract, assumed all site managerial duties for the St. Bernardine Medical Center IT Department which included weekly meetings with IT staff, project/task management, training, disaster recovery, documentation of network, meeting with customers, and network growth assessment. This in-house promotion was at the request of the IT Director. * Additionally responsible for administration and maintenance of the St. Bernardine Medical Center LAN and backup support for the Community Hospital of San Bernardino LAN which both consisted of Dell Power Vault and Power Edge Servers running Windows 2000 Server, Windows NT 4.0, Microsoft Exchange 5.5, Microsoft SQL Server 6.5, Novel 3.x and various proprietary Hospital related programs. * Became the main point of contact for the Perot Systems Enterprise Team for both SBMC and CHSB sites at the request of the Western Regional Enterprise Team Manager; provided overflow support to the local Field Services Staff; and was the main contributor in debugging and implementing an overdue upgrade for the hospital surgery scheduling program and database. Western Technologies Solutions Corporation, Corona, CA 11/2001-3/2002 Senior Systems Engineer * Responsible for administering, maintaining and improving in-house network, including Windows 2000 and NT 4.0 Servers, IIS Web Servers, SQL/Cold Fusion Servers, Cisco PIX Firewall, Cisco routers/switches, and all related network hardware and documentation. * General duties included providing on-site and telephone support to client’s LAN’s, WAN’s and all related networking hardware and software, and providing engineering support to sales staff and their customers. * Specific projects included comprehensive documentation of the current network infrastructure and the creation and implementation of a network fail-over and disaster recovery plan. * Was currently on track to be promoted to IT Director before venture capital problems arose with the company. EDS / United States Census Bureau Pomona, CA 1/2000-12/2000 Lead Systems Administrator * Responsible for a team of network administrators that administrated a complex 24/7 mission critical enterprise network consisting of over 300 mission critical Dell servers running Windows NT 4.0, 21 Terra Byte Dell SAN, two Dell PowerVault 130T DLT libraries, Dell PowerVault 650F fibre channel raid enclosures, Dell 630F fibre channel arrays, 42 Kodak high-speed scanners, 3 Storage Tek Tape Libraries, and over 25 Cisco switches. * Duties included project/task management, network documentation, baseline analysis and reporting, technical training, Remedy trouble ticket tracking and 3rd level support of mission critical issues. Additional duties included the installation and configuration of servers, routers, and switches; network administration; daily backups; user administration; patch installation; and system monitoring. Kaiser Permanente, Corona, CA 10/1999-1/2000 Technical Analyst II * Part of a team of seasoned network experts responsible for 2nd level escalation support to over 200 onsite network administrators that supported a 24/7 mission critical enterprise network comprised of over 800 Windows NT 4.0 enterprise level servers and over 20,000 users over 80 locations throughout the United States. * Duties included configuration, installation, upgrade, troubleshooting and backups of all servers either remotely or onsite. Additional duties included 3rd level escalation support for technicians, and end-users along with technical support for system Year 2000 compliance. * Specific applications used include but not limited to Veritas Backup Exec, Cluster Admin tool, SMS, Enterprise Administrator tool, and Compaq Insight Manager. Historic Mission Inn, Riverside, CA 10/1998-10/1999 Manager of Information Systems * Managed a team of administrators supporting servers running Novell 3x/4x, Windows NT 4.0, and SCO UNIX boxes. * General duties included hands-on management of network duties including installation, configuration, administration, troubleshooting, and training of all software and hardware on the network. * Specific projects included comprehensive documentation of the network infrastructure, design and implementation of an efficient remote access service (RAS), and system wide migration for Novell 3x to Microsoft NT 4.0. * Saved company approximately $30,000.00 annually in outsourced IT support functions by bringing them in-house. * Saved company hundreds of dollars annually by switching from an ISDN based connection over to a DSL based connection. Utilized ISDN and dial up modem connections only as a failover strategy. Custom Clones, Perris, CA 1991-1997 Director of Technical Services * Consulted, designed and implemented LAN solutions for small businesses in the greater Riverside/San Bernardino County areas. * Other duties included construction, implementation, installation, troubleshooting and upgrade of various types of IBM compatible PC’s and peripherals. EDUCATION California Baptist University, Riverside, CA 1998-2001 Masters of Business Administration (MBA) (Currently on hold) Bachelors of Science in Computer Information Systems (Emphasis in System Engineering) ICTP, Anaheim, CA 2001-2003 Network Master Program MILITARY HISTORY United States Air Force Reserve, March AFB, CA 1994-2000 Staff Sergeant – Combat Arms Instructor / Security Police Officer